Technical Support & Maintenance

VIP Support Option

The Support services program includes:


VIP Support includes everything from the Basic and Premium levels. VIP support also provides an on-site MINISIS Inc. resource once a month to work with the client’s local support and DBAs. MINISIS makes the identified resources available for at least one full day per month to aid the client on site with any maintenance, training, and enhancement assistance, (up to 12 days per year) to be used as the client requires. VIP support calls receive the top priority. This includes any bug fixes required to make the client’s system operational.

We also have a separate site for clients with paid technical support and maintenance contracts called MIN.NET. MIN.NET is a completely separate site accessible from the log in area of that contains a wealth of product information, new developments, new software updates, and the beta and release versions for new product lines. It also has a bug and fixes database (for all MINISIS products), a FAQ section, message postings, and in depth technical information.